Need help?We're here for you
Support, billing, product demo, feature request, partnerships... Our team answers all your questions and helps you get the most out of ScrapLift.
Choose your preferred channel
Support, sales questions, or partnership: we stay accessible and responsive.
Live chat
Chat with our team in real-time from your ScrapLift account.
support@scraplift.io – For all your questions, requests, or suggestions.
Send us a message
Tell us about your need: support, demo, billing, new feature, or simple question.
Where to find us
ScrapLift is developed by O2Code, a French company based in Marseille.
Address
55 Rue Grignan
13006 Marseille, France
Support in French, English, and Spanish – quick response on business days.
Hours
Monday - Friday: 9am - 6pm (Paris time)
Saturday - Sunday: closed
Marseille, France
55 Rue Grignan, 13006 Marseille
Frequently asked questions
Some quick answers before writing to us.
Generally, we respond within a few hours during business days, and at most within 24 hours. For product-related emergencies, please specify in the subject or request type.
Support is available in French, English, and Spanish. ScrapLift's interface is also translated into these three languages. We are well-versed in B2B prospecting challenges and regulatory requirements (GDPR, etc.).
Yes. Select "Sales question / demo" in the contact form and indicate your context (type of business, team size, prospecting volume). We'll propose a 30-45 minute video call slot.
To report a bug, choose "Technical support" in the form or write to support@scraplift.io describing the problem, your browser, your system, and steps to reproduce. Screenshots and videos (Loom) are welcome.
We love field feedback! Select "Feature request" in the form and describe your need, the problem it would solve, and how you would use it daily. Every suggestion is read and considered in our roadmap.
Subscription management is done from your dashboard (Account / Billing section). You can adjust your plan or cancel at any time. If you have difficulty, contact our support who can assist you.
Yes, upon request we can organize dedicated onboarding or training sessions (prospecting, lead organization, emailing best practices). Mention "team training" in your message.
Can't find your answer?
Ready to boost your prospecting?
Join hundreds of users who are already automating their prospecting with ScrapLift.
- 24htarget response time
- 3supported languages
- Directanswer from the founder