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Support, billing, product demo, feature request, partnerships... Our team answers all your questions and helps you get the most out of ScrapLift.
Choose your preferred channel
Support, sales questions, or partnership: we stay accessible and responsive.
The form above: for all your questions, requests, or suggestions.
Send us a message
Tell us about your need: support, demo, billing, new feature, or simple question.
Where to find us
ScrapLift is developed by O2Code, a French company based in Marseille.
Frequently asked questions
Some quick answers before writing to us.
Response time depends on your plan: from 24 to 48 hours, with each plan's figure on the Pricing page. The free plan does not include standard support, but you can still write to us about billing, access to your account or a security issue. For product-related emergencies, please say so in the subject or request type.
Support is available in French, English, and Spanish. ScrapLift's interface is also translated into these three languages. We are well-versed in B2B prospecting challenges and regulatory requirements (GDPR, etc.).
Yes. Select "Sales question / demo" in the contact form and indicate your context (type of business, team size, prospecting volume). We'll propose a 30-45 minute video call slot.
To report a bug, choose "Technical support" in the form and describe the problem, your browser, your system, and the steps to reproduce it. Screenshots and videos (Loom) are welcome.
We love field feedback! Select "Feature request" in the form and describe your need, the problem it would solve, and how you would use it daily. Every suggestion is read and considered in our roadmap.
Subscription management is done from your dashboard (Account / Billing section). You can adjust your plan or cancel at any time. If you have difficulty, contact our support who can assist you.
Yes, upon request we can organize dedicated onboarding or training sessions (prospecting, lead organization, emailing best practices). Mention "team training" in your message.
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- 24 to 48 hresponse time by plan
- 3supported languages
- Directanswer from the founder